Army Times online has an interesting article discussing the opinions of soldiers concerning the usefulness of the Army's online portal AKO. It's here if you want to read it all. However, it can be summed up by a particular set of comments that boil down to, "It's gone from bad to worse"..."I avoid it when I can"..."Security and login is slow and difficult for those without a CAC card"...and "It's one of the most poorly designed portals on the web."
As one might expect, Army officials in charge of AKO have far different views of the portal's effectiveness and usefulness, and we will probably not see any changes to it, especially based on the views of soldiers who responded to Army Times in their survey. In my view, that's a shame, and tends toward a "we know better than you" attitude. Why am I not surprised?
